Cancellation & Refund Policy

At Friend Masti Toys (operated by JP Enterprise), we want you to be happy with every order. This policy explains how cancellations, returns and refunds work.

Order cancellation

• You may cancel an order before it is dispatched for a full refund. Contact us as soon as possible with your order ID.
• Once an order has been dispatched, it can no longer be cancelled, but eligible items may be returned after delivery (see below).

Returns

You can request a return within 7 days of delivery if the item is:

• Damaged or defective on arrival;
• Incorrect (not the item you ordered); or
• Unused and in its original, sealed packaging with all tags and accessories intact.

To help us process a damaged/defective/wrong-item claim quickly, please share clear photos of the product and packaging when you contact us.

Items that cannot be returned

• Items marked non-returnable on the product page;
• Products that have been used, assembled, or whose hygiene seal has been opened (where applicable);
• Items damaged due to misuse after delivery.

How to request a cancellation or return

Email jpenterprise9191@gmail.com or call +91 832 006 7069 with your order ID and the reason for the request. Our support hours are Monday–Saturday, 10:00 AM – 7:00 PM IST.

Refunds

• Once your return is received and inspected (or your cancellation is confirmed), we will process the refund to your original payment method.
• Approved refunds are initiated within 3–5 business days, and typically reflect in your account within 5–7 business days depending on your bank or payment provider.
• Shipping charges (if any) are non-refundable, except where the return is due to our error (wrong, damaged or defective item).

Contact

JP Enterprise · jpenterprise9191@gmail.com · +91 832 006 7069